درخواست مقاله از ScienceDirect
درخواست مقاله از ScienceDirect
A study of service quality in rural ICT renters of Iran by SERVQUAL Original Research ArticleTelecommunications Policy, Volume 36, Issue 7, August 2012, Pages 571-578Soudabe Saraei, Amir M. AminiQuestion order effects in measuring service quality Original Research ArticleInternational Journal of Research in Marketing, Volume 20, Issue 3, September 2003, Pages 217-231Carol W. DeMoranville, Carol C. BienstockThe SERPVAL scale: a multi-item instrument for measuring service personal values Original Research ArticleJournal of Business Research, Volume 58, Issue 11, November 2005, Pages 1562-1572Luis Filipe Lages, Joana Cosme FernandesA comparison of Magal's service quality instrument with SERVPERF Original Research ArticleInformation & Management, Volume 44, Issue 1, January 2007, Pages 104-113Hollis Landrum, Victor R. Prybutok, Xiaoni ZhangJust in time, total quality management, and supply chain management: understanding their linkages and impact on business performance Original Research ArticleOmega, Volume 33, Issue 2, April 2005, Pages 153-162Vijay R. Kannan, Keah Choon Tan